Frequently Asked Satillite Questions:
01)
What is HughesNet TM
02) How fast are HughesNet
services for your home?
03) What connection
speeds will I typically get with HughesNet?
04) How can I/where
can I purchase the HughesNet product?
05) What are my computer
system requirements for HughesNet?
06) Is HughesNet compatible
with my Mac?
07) Can I use HughesNet
to run a small network?
08) Can the HughesNet
certified installer hook up my home network?
09) What if my computer
did not come with a Network Interface Card (NIC)? What
can I do?
10) Can I use a PCMCIA
card adapter for my laptop?
11) Do I still need
a dial-up modem and telephone line?
12) If I already have
DIRECTV service, do I need to get a new dish for HughesNet?
13) I have DIRECTV already.
Will this be on the same bill? Any special deals?
14) Why is there a requirement
that the HughesNet system be professionally installed?
15) How quickly will
I be up and running?
16) What is transmission
latency?
17) Can I run a VPN
over HughesNet?
18) Why does the service
slow down when used in conjunction with a VPN?
19) Can I put this system
on a boat or in an RV?
20) I’m a home
user of the HughesNet service. How can I contact Customer
Support when I have a question or problem?
01)
Q: What is HughesNet?
A: HughesNetTM is the high-speed Internet
solution that’s available to everyone in the contiguous
US with a clear view of the southern sky. HughesNet
uses satellite technology, not your phone line, to give
you a super-fast, always-on Internet connection. HughesNet
gets you online instantly, lets you surf and open pages
faster and download files in a fraction of the time
it takes on a dial-up modem.
02)
Q: How fast are HughesNet services for your home?
A: The HughesNet ProPlus service plan
provides download speeds up to 1.5 Mbps and upload speeds
up to 200 kbps. The HughesNet Pro service plan provides
download speeds up to 1 Mbps and upload speeds up to
200 Kbps. The HughesNet Home service plan delivers download
speeds up to 700 Kbps and upload speeds up to 128 Kbps.
All Internet technologies (satellite or land-based)
share available network bandwidth in one way or another;
therefore, actual speeds may vary.
03)
Q: What connection speeds will I typically get with
HughesNet?
A: With the HughesNetTM Home service
plan, you may enjoy download speeds up to 700 Kbps,
with typical speeds of about 500 Kbps to 600 Kbps during
peak times. Upload speeds, which are capable of reaching
128 Kbps, are typically 70 Kbps to 80 Kbps during peak
hours.
With the HughesNet Pro plan, connect
to the Internet with maximum download speeds of up to
1.0 Mbps, with typical speeds about 650 Kbps to 750
Kbps during peak times. Upload speeds, which are capable
of reaching 200 Kbps, are typically 100 Kbps to 125
Kbps during peak hours.
With the HughesNet ProPlus plan, connect
to the Internet with maximum download speeds of up to
1.5 Mbps, with typical speeds about 750 Kbps to 800
Kbps during peak times. Upload speeds, which are capable
of reaching 200 Kbps, are typically 100 Kbps to 125
Kbps during peak hours.
04)
Q: How can I/where can I purchase HughesNet?
A: You can order online from this site
or you can speak with a HughesNetTM sales representative.
Return to the FAQ page and select the ‘Order Now’
button on the top right of your screen (or bottom left
column) for more information on ordering HughesNet service.
05)
Q: What are my computer system requirements for HughesNet?
A: HughesNetTM lets connect your computer
to the Internet whether you are running a Windows®
or Macintosh® operating system. In order to ensure
you get the most out of your Internet experience, HughesNet
has developed these minimum requirements:
Windows 98SE or higher or Mac OS 10.1
or higher, and
Network capability (10/100 Ethernet pre-equipped)
06)
Q: Is HughesNet compatible with my Mac?
A: Yes, HughesNetTM is compatible with
Mac OS 10.1 or higher. 10/100 Ethernet connectivity
is also required.
07)
Q: Can I use HughesNet to run a small network?
A: Yes, you can connect multiple home
computers and laptops to a single HughesNetTM Internet
connection. Home networking equipment may be required
and is not included with your HughesNet system. For
network setup, support, and configuration, contact your
network hardware manufacturer and/or operating system
software developer (HUGHES® is not responsible for
home network configuration or management).
Please understand that all computers
on this network will be sharing a single connection.
Simultaneous use of high-bandwidth applications by multiple
users may result in degradation of speed and is subject
to the HughesNet Fair Access Policy.
08)
Q: Can the HughesNetTM-certified installer set up my
home network?
A: If you’d like, you can inquire
if this option is available through your installer when
you set your installation appointment. However, home
networks are not included or supported by HUGHES®
technical support. Multiple simultaneous users may degrade
service. Uninterrupted service and stated speeds not
guaranteed.
09)
Q: What if my computer did not come with a Network Interface
Card (NIC)? What can I do?
A: Many computers can be upgraded with
a 10/100 Ethernet Network Interface Card (NIC). If you
are comfortable with opening your computer and installing
hardware, most Ethernet NICs can be self-installed.
Check with your computer manufacturer for more information
on the right Ethernet NIC for your system. Make sure
your NIC is configured for "auto-negotiate."
Also, if you have an available USB port
on your computer, you can purchase a USB Ethernet adapter.
This may be easier to install than a PCI card in your
computer. For a laptop, you can purchase a standard
PCMCIA card that provides an Ethernet connection, or
you can purchase a USB Ethernet adapter as well. We
recommend that you upgrade your computer to meet all
of the requirements listed above to get the most out
of your Internet experience.
10)
Q: Can I use a PCMCIA card adapter for my laptop?
A: Yes. All you need to connect your
computer to the HughesNetTM modem is either a 10/100
Ethernet Network Interface Card or a PCMCIA adapter
with an Ethernet connector. The HughesNet system includes
an Ethernet cable to connect your computer to the HughesNet
modem
11)
Q: Do I still need a dial-up modem and telephone line?
A: No. There is no phone line or dial-up
data modem required to use your HughesNetTM service.
12)
Q: If I already have DIRECTV service, do I need to get
a new dish for HughesNet?
A: Yes, the HughesNetTM system requires
a unique dish in order to send and receive information
via satellite. You cannot use your DIRECTV dish for
HughesNet high-speed Internet service.
13)
Q: I have DIRECTV already. Will this be on the same
bill? Any special deals?
A: No, you will not be able to receive
both services on the same bill. HUGHES®, which delivers
HughesNetTM services, is not affiliated with The DIRECTV
Group. At this time, there are no discounts for selecting
both services.
14)
Q: Why is there a requirement that the HughesNetTM system
be professionally installed?
A: The Federal Communications Commission
(FCC) requires that trained professionals install any
satellite system that both sends and receives signals.
15)
Q: How quickly will I be up and running?
A: On average, most customers are installed
within 2 weeks of their order. When you place your order
today, your name will be provided to a certified HughesNetTM
installer, who will contact you within 5 days. You and
the installer will then work out a mutually agreeable
date and time for your installation.
16)
Q: What is transmission latency?
A: Latency refers to the amount of time
it takes a packet of data to travel across a network.
With satellite service, that data must travel up to
the satellite and back (about 45,000 miles). This round
trip adds about a half-second delay to the total time
your computer takes to communicate with a Website or
host server. Therefore, time-sensitive applications
that require fractions-of-a-second user inputs (such
as multi-player “twitch” games or real-time
equities trading) are not recommended with HughesNetTM.
17)
Q: Can I run a VPN over HughesNet?
A: HughesNetTM Home Service plan is
not compatible with VPNs.
You may use a VPN with HughesNet, but
you will likely experience reduced speeds as much as
50-75%. You can restore your connection to full speed
by simply disabling your VPN client when your session
is over.
Note: HughesNet Technical Support does
not provide help with configuring or troubleshooting
problems associated with VPN clients.
18)
Q: Why does the service slow down when used in conjunction
with a VPN?
A: HughesNetTM uses sophisticated acceleration
techniques to enable high-speed performance over satellite.
These acceleration techniques require access to data
packet header information, which is blocked when IPSec-based
VPNs are used. These VPNs encrypt the data and create
a secure tunnel through the HughesNet network. The encrypted
data cannot be processed by HughesNet's acceleration
techniques, therefore resulting in slower performance.
19)
Q: Can I put this system on a boat or in an RV?
A: HughesNetTM Home and Professional
service is available for non-mobile (fixed) locations.
To receive mobile high-speed Internet service, please
contact one of the following Value Added Service providers:
Ground Control www.groundcontrol.com
1-800-773-7168
MobilSat www.mobilsat.com
1-757-312-8300
MotoSAT www.motosat.com
20)
Q: I’m a home user of HughesNet service. How can
I contact Customer Support when I have a question or
problem?
A: If you are a “Powered By”
or VAR end user, please contact your billing provider.
For HughesNetTM Technical Support or
Customer Service, please log on to www.myHughesNet.com
where you can chat with our technical support staff,
check your usage, test your satellite speed, or browse
our online help files. This site will also enable you
to view your account status, online invoices, and activity
history. Telephone Customer Service and technical support
is also available toll-free at 1-866-347-3292.
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